In this chapter we start looking at relationship, entity and list records, and in this lesson we cover the Chart of Accounts or COA. We talk about the out of the box accounts, and cover adding new ones. We cover using a numbered or numberless COA using department, class, location, subsidiary, and custom segments to segment data. We talk about account types and currencies, as well as inactivating and reactivating accounts.

In this lesson we cover Items and Currencies. We look at active and inactive items, item naming and descriptions, pricing, price levels, currency based pricing, quantity discounts, reorder points and other meta data. We cover where items control how they are recorded in the General Journal, and to what Accounts, as well as tax schedule information at a high level. We talk about item types, including inventory, non-inventory, groups, kits, service charges, lot and serialized options. We cover how to enter a new item using the entry form or through the use of a CSV import. Finally we briefly talk about currencies in the system, including their ISO codes and automatic foreign exchange (fx) rate updates

In this lesson we cover leads, prospects and customer. We cover what each of these are, and when they should be used. We cover entering data for the record such as the name, sales rep, partner, category and subsidiary. We take a record through all three stages, lead, prospect then customer, and talk about the different stages and how to add, delete, edit or otherwise modify the stages and substages. We cover how the stages are used, and to manually and automatically go through the stages, and how the stages feed into prediction reports. Finally, we cover attaching activity records such as phone calls and events, adding shipping and billing information, territory assignment, and setting up financial payment terms.

In this video we cover what contacts are, when you use them and how you use them. We cover creating a contact and populating it with data such as an email and phone number. We cover how contacts relate to other records in the system, and how to attach them to those other records either through the contact form, or from the related record. Finally, we talk about attaching activities and images to contacts, as well as setting contact categories.

In this lesson we look at Partners, Vendors and Competitors, including when you would use each of these, and how to set them up. We talk about the partner and vendor centers, and allowing them to log into NetSuite, and talk about partner commissions and vendor terms, as well as using vendors across subsidiaries. We wrap up by covering the competitor record, and how you can use it to track competitors’ strengths, weaknesses and products, your strategy against them, and then how you can use all of this to help increase sales.

In this lesson we cover marketing plans by creating a simple one from start to finish. We cover setting the campaign category, campaign manager, start and end dates, base and total campaign cost as well as expected revenue. We cover marketing to specific verticals and audiences to segment marketing campaigns from one another. We also cover limiting the scope of a campaign to specific items, or segmenting it based on categories. We talk about the use of promo and discount codes to track how well an offline campaign is working and cover how promo codes can be limited, as well as cover the use of discount items. Finally we talk about breaking down campaigns based on individual marketing efforts, which is another way to segment the data and get a better view of what is going on in the system, at least in respect to marketing campaigns.

In this lesson we cover how NetSuite can be setup to handle your businesses internal and external support needs, including through the use of support tickets and tracking, and the use of a full knowledge base with support topics, categories and solutions. We cover creating support cases, assigning them to companies and contacts, setting items and/or lot numbers, selecting case types, and setting other case data. We cover communicating with the customer directly through NetSuite, using canned solutions or custom solutions, and cover escalating a case should that be required. We talk about case SLA’s and tracking time against a case. Finally, we cover creating new topics and solutions in our knowledge base as well, and publishing those solutions, as well as gate check methods that prevent content from being published before it is reviewed.